• What time is Check In?

    Check in time is 2pm. Keys are available from office & will only be released when full payment is received.
    Late arrivals need to contact our office to ensure suitable arrangements can be made for key collections.
    (NB: Please note this will incur a key placement charge of $20.00)

  • What time is Check Out?

    Checkout is 10am sharp on day of departure. Late checkouts need to be confirmed when booking the property.
    All keys need to be returned to our office on checkout. Any keys not returned will be collected and a key retrieval fee of $20.00 charged.

  • Do I have to pick up keys to the property?

    Keys are available from office & will only be released when full payment is received.

  • Is there a cot and highchair at the property?

    Cots and high chairs are in some properties. Please refer to the individual property details.

  • Can I bring my pet?

    Pets are only allow in some specific properties. Please refer to the individual property details.

  • Is there a maximum number of guests accepted at the property?

    Yes. When quoted, we will base it on the number of people you have advised. If you have additional guests, please let us know. Failing to do so will result in a breach of our Terms & Conditions and your bond will be negated. This may also result in the early termination of your stay.

  • Is there a minimum age limit when booking?

    Yes. Within our Terms and Conditions, the guest must be over 25 years of age (children excluded).
    Photo Identification must be presented prior to arrival. Some properties may have a higher age minimum, which must be adhered to.

  • Do I have to pay the refundable damage deposit?

    Yes. We do require a bond for all bookings as per our Terms and Conditions.
    Once the cleaners have cleaned and the property has been inspected, the bond will be released to your nominated bank account.

  • What is the booking process in regards to payment?

    A fifty  percent (50%) deposit of the Total Booking Fee is required to secure your booking and must be paid at the time of making your booking.

    The balance of the Total Booking Fee must be paid at least one (1) month before your arrival date.

    For bookings made within one (1) calendar month before your arrival date, full payment is required at the time of booking.

    The refundable damage deposit is due 7 days prior to your stay.

  • Can I stay for 1 night?

    No. We have a minimum stay of 2 nights for our properties, which is also dependent on the season and availability.

    *Please contact us if you require the full list of our Terms and Conditions.

  • Do you accept schoolies bookings?

    No, our insurances do not cover groups under the age of 25.

  • Can I smoke at the property?

    Smoking is not permitted inside properties under any circumstances.

  • Can I have a party or have guests stay over?

    Strictly NO. Holiday Homes are in residential areas and with neighbours going about their normal day to day lives. The Council imposes strict noise curfews on holiday homes and no noise is acceptable after 10p.m. or before 8a.m. We take noise complaints seriously and if you disobey a noise abatement notice from us or any local authority you will be asked to leave with no refund. Holiday homes are not be used for private functions such as weddings or other large gatherings.

  • What do I need to bring?

    Each property has a complimentary “welcome” supply of basic washing items including dishwashing liquid, dishwashing tablets (if applicable), toilet paper and toiletries. Limited coffee, tea and sugar is supplied. Each property will also have a new sponge, garbage bags, foil, clingwrap and baking paper.

    These items are not replenish-able and are simply meant as a complimentary arrival gift. The property is booked on the basis that further consumables will be supplied by the guest.

  • Do I need to put the bins out?

    Yes, guests are expected to put the bins out on the designated collection days for shire pick up. Guests are also expected bring the bins back in as soon as possible after collection. Please note, failure to have the bins emptied and excess rubbish left at the property may incur a disposal charge to be taken from your bond. The Council will not remove any rubbish that is not in the bin so please do not leave excess rubbish on the kerb.

  • What happens if something requires maintenance at the property?

    Please report any maintenance issues to the office during business hours. If you consider the issue to be an emergency please TXT our mobiles. We will do all we can to have the issue rectified asap however please note, we are not plumbers, electricians, builders etc and we can only do what is physically possible by utilising availability of local trades.  We also provide a maintenance form at each property and would appreciate any feedback you may have.

  • What happens if I break something at the property?

    The tenant must report any damages, breakages, or lost items immediately to our office.

  • What if the gas bottle is empty?

    If the gas bottle is empty or runs out during your stay, and there is no spare provided, please go to the nearest “Swap n Go” usually at service stations.  You can then forward your receipt to us along with your bank details for reimbursement.

  • Do I have to clean the property?

    As you are not charged a cleaning fee, you are required to leave the premises neat and tidy as you found it.
    Dishes must be washed, dried and away & all garbage out in litter bins at roadside for pick-up.

  • What happens with my refundable damage deposit after I depart?

    Once the cleaners have cleaned and the property has been inspected, the bond will be released to your nominated bank account.

  • Do you offer discounts for longer stays?

    We look after clients who book for long periods (up to 90 days) with extended stay discounts. These vary based on property, length of stay and time of year. Please ask us for more info.

  • Are any of your properties suitable for weddings?

    Unfortunately not, unless you have less than the allowed number of guests allowed (16 guests) which are allowed at only a couple of our properties. Numbers can not exceed this.

  • Are any of your properties suitable for photo shoots?

    Yes, we have a range of properties suitable and available for photoshoots on request. These will be approved on application following assessment of brand alignment. Fees apply for commercial use of the property which will vary based on property selected, use of the property, time of year, and whether accommodation is also required. Unapproved photoshoots are a breach of terms and conditions and may result in terminated stay without refund of rent or bond.